All items are handmade to order therefore are non refundable and non exchangeable unless faulty. Please ensure that you measure before ordering, you choose correctly if it is for a lamp base or a ceiling shade and you have the correct sized fitting for your bulb or lamp.
I only dispatch items that I would be happy to receive however should the items not meet your expectations please contact me.
If your lampshade is damaged during transit please contact me as soon as possible so I can arrange a refund or replacement shade. Please provide photographs of the packaging and damaged shade to help me to arrange compensation from my courier.