FAQs & Delivery

Chic Shades is currently taking a short break.  All orders placed after Tuesday 23rd May will be fulfilled in the week commencing 4th June 2018.

Contact me:

If you would like to get in touch or have any questions please email me: ChicShades@outlook.com or call me on: 07856 218870

 

Delivery time scales:

All lampshades are made to order.

Please allow up to 2 weeks for dispatch on drum lampshades and a further 3 to 5 working days for the courier.  Many of the lampshades are made quicker than this, if you need it earlier, please get confirm when ordering.

Please allow 3 weeks for hand sewn tailored lampshades, plus 3-5 working days for the courier.

 

Delivery prices and information:

Delivery is £5.00, this covers a new box, bubble wrap to securely wrap the shade and courier service.

Please not that I only post to the UK as lampshades can be easily damaged in transit. 

 

Returns:

All items are handmade to order therefore are non refundable and non exchangeable unless faulty.  Please ensure that you measure before ordering and you choose correctly if it is for a lamp base or a ceiling shade.

I only dispatch items that I would be happy to receive however should the items not meet your expectations please contact me.

If your lampshade is damaged during transit please contact me as soon as possible so I can arrange a refund or replacement shade.  Please provide photographs of the packaging and damaged shade to help me to arrange compensation from my courier.

 

Samples:

If you would like a small sample of one of the fabrics please email your name address and which fabric to ChicShades@outlook.com

 

Ring sizes:

The lampshades are measured in cm diameter - this is the full measurement across the lampshade.

The lampshades come with a standard 40 mm European fitting and also a plastic 25 mm converter plug.

The bulb fitting is about 4 cm from the outside lampshade ring (top if ceiling fitting and bottom if a lamp option).

  

Safety:

Drum lampshades are lined with flame retardant PVC which has passed glow wire tests carried out by the lighting association.

Low energy light bulbs are recommended ( 60 watts or less or 40 watts for small/ candle clip shades).